Hospitality Edge – Imagine it, create it, scale it

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Inspired By Excellence & Innovation

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Hospitality Edge is a boutique consultancy firm, focusing on the SERVICE industry. We get inspired by Service, People, Operational Excellence, and Innovation. We offer a wide variety of high-quality services and have done this for nearly 20 years and in over 12 markets on each continent. We orchestrated the successful rollout of new brands and global strategies for a range of clients varying from start-ups to corporate organizations. With over 30 restaurant openings under our belt, we say with confidence that we are the only partner you need. We have a small team of highly experienced people and additionally, have access to a national and global network of subject matter experts. We believe each project needs a slightly different team setting, and we custom build this team for your specific need. We are driven to add measurable value to your business and therefore, set our goals and plans according to our pillars of operation.

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OPERATIONAL PILLARS TO SUCCESS

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We believe that every business in the service sector should be build on operational pillars of success. Not just by words but embedded into the culture of the company. For some types of businesses you might need to adjust the pillars slightly, but for the majority of our clients we follow these:

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World Class People

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Develop Supreme Operations

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Brand Leadership & Same Store Sales Growth

[/fusion_li_item][fusion_li_item icon=”fa-lightbulb fas”]Innovation[/fusion_li_item][fusion_li_item icon=”fa-ruler fas”]

Measure Whats Important

[/fusion_li_item][fusion_li_item icon=”fa-chart-line fas”]Maintain Growth & Leverage Scale[/fusion_li_item][fusion_li_item icon=”fa-share-alt fas”]Digital Strategic Edge[/fusion_li_item][/fusion_checklist][fusion_separator style_type=”none” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” sep_color=”” top_margin=”25px” bottom_margin=”” border_size=”” icon=”” icon_circle=”” icon_circle_color=”” width=”” alignment=”center” /][fusion_text columns=”” column_min_width=”” column_spacing=”” rule_style=”default” rule_size=”” rule_color=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=””]

Following the operational pilars allows companies to set clear and realistic goals in all important areas.

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OUR VALUES

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Our customers are the lifeblood of our businesses and the most important stakeholders. We are obsessed to meet or exceed their expectations every-time they hire us, we support them and we leave no stone unturned in accomplishing their goals. As they say, no one ever wants to buy a 1 cm drill, they want a 1 cm hole.

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We trust everyone working with Hospitality Edge, and treat them as our most important assets, not just an employee. We trust our team, want them to develop at the same pace we do, and to have fun.

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We stretch our goals to exceed our own realistic targets. If you believe the stretched goal is achievable, you will.

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Is our promise to opperational excellence, change management and constant focus on improvement! Because “If You Always Do, What You Always Did, You Always Get, What You Always Got.” IYAD, WYAD, YAG, WYAG.

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We invite honest and constructive feedback from everyone, in return we offer the same to all our in our teams. We believe feedback is something that should be given in an ongoing dialog format, not twice or 4 times a year.

[/fusion_toggle][fusion_toggle title=”POSITIVE ENERGY” open=”no” class=”” id=””]

We believe (and are supported by the Harvard study “the happiness advantage”) that true positivity enriches our lives. It gives us long-term joy in our private lives as well as in our careers. It’s proven, that positive people are more productive, learn better/ faster and are a great inspiration for those around them. Don’t we all just like it better to work in a positive environment…

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We are personally accountable for delivering on our commitments. We act as owners to the business.

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Profit is like CO2, without it we can not life. Profit is not our sole goal, it is a means to achieving our opportunities.

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CONSULTANCY & TRAINING

CONCEPT DEVELOPMENT

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OWN CONCEPTS

Later more…

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The Digital EDGE

We embedded “Digital Edge” into our Operational pillars because we know that a digital strategy is more than offering a FB and/or Insta account. From the 101 on e-mailing lists, website SEO, loyalty programs to Google search, social media, communications between teams, photography, videography and all other ways of story telling. We understand all industries need a slightly different approach for their digital stragety, we believe however all need a “Digital Edge” to be successful in the future.